Please read carefully. Stella Travel Services USA Inc. doing business as
Travel2 & Islands in the Sun, hereinafter referred to as “Islands In
The Sun,” accepts
reservations subject to these Booking Conditions:
1. PRICES. Prices are quoted in U.S. dollars. Qantas Vacations
reserves the right to change prices, itineraries and routing without
notice. All prices have been calculated based on tariffs and rates of
exchange as of the date identified on each offer. US/Foreign Taxes and
fuel surcharges, including September 11th Security Fee are included.
Prices are current at time of posting. Airlines and hotels frequently
change their prices as a result of fare increases and/or fuel
surcharges. Please Call for Current Prices. PRICES MAY INCREASE
BEFORE FULL PAYMENT FOR THOSE AND OTHER REASONS. AFTER FULL PAYMENT,
PRICES ARE GUARANTEED EXCEPT ONLY DUE TO AN INCREASE IN GOVERNMENT
IMPOSED TAXES OR FEES. BY PAYING YOUR DEPOSIT, YOU AFFIRMATIVELY AGREE
TO THE POSSIBILITY OF SUCH INCREASES.
2. DEPOSITS. A minimum NON-REFUNDABLE deposit of US$300 per
person is due and payable when reservations are initiated. Additional
deposits are required for certain rail journeys, cruises, luxury lodges,
exclusive island resort hotels, and select other products. Your travel
agent will advise you of the required additional deposit at the time of
making your reservation.
3. FINAL PAYMENT. Final payment must be received by Islands In
The Sun at
least 45 days prior to departure. For
reservations made less than 45 days prior to departure, full and final
payment is due at the time of making the
reservation. Failure to make final payment when due will result in the
reservation being automatically cancelled
and you will be responsible for the cancellation fees specified in
Sections 5 and 7. Payment of any money
constitutes acceptance of all Terms and Conditions as described herein
by the purchaser and passenger.
4. METHOD OF PAYMENT. Islands In The Sun accepts the following forms of
payment: cash, check, money order, Visa, MasterCard, American Express
and Discover cards. The authorization to use a credit
card indicates you or your client’s compliance with our booking terms
and conditions.
5. AIRLINE TICKETING/CANCELLATION. If you cancel your
reservation, it is your responsibility to pay any cancellation fees
imposed by the airline of up to 100% of the airfare. Any deviation from
the set itinerary may also affect the airfare, and you will be
responsible for payment of any increase in the airfare should you change
the set itinerary. After the air ticket is written, any change requiring
ticket re-issuance (such as a change in airline dates, routing, stops,
or change of name due to the name provided to Travelscene not being
exactly the same as the name on the passport) willincur a US$100 change
fee plus any change and cancellation penalties charged by the airlines. The airfare includes
Taxes and Fees such as: U.S. Departure
and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee,
Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and International landing and departure taxes.
6. AMENDMENTS TO CONFIRMED BOOKINGS.
After confirmation has been received there is a US$100 amendment fee
each time an itinerary is revised. No
amendments will be made until a deposit is received. Amendments made
after documents have been issued will
incur a US$150 fee to cover courier costs, communication costs and
additional time to coordinate the changes.
7. CANCELLATION FEES. The following cancellation fees will
apply on land arrangements based
on time before departure that Islands In The Sun receives actual notice of the
cancellation:
45 days or more – Loss of full deposit
Between 44-21days – 20% of total price
Between 20-10days – 35% of total price
Between 9-1days – 60% of total price
Day of departure – 100% of total price
Separate cancellation policies/fees apply to select products such as
(but not limited to) private touring,
yacht charters, cruises, luxury lodges, rail journeys and travel over
special events and holiday periods. For
cancellations within 60 days of use, penalty is assessed by supplier and
may be up to 100% of total price.
We strongly recommend travel insurance to cover insurable risks.
8. DOCUMENT DISPATCH. Documents will be dispatched upon the
following schedule, but only after the
booking is complete and full payment has been received.
Days prior to departure 45+ 44-21 20-10 9-1 Day of document dispatch
21 14 7 6-1
9. REFUNDS & UNUSED SERVICES.
Travel arrangements cancelled, amended or altered within
24 hours of your departure or once travel has commenced
do not qualify for any refund whatsoever, whether part
of a package vacation or individual components, nor can
components be substituted for alternative arrangements.
Unused services are not refundable.
10. PASSPORT/VISAS. All passengers require a
valid passport and, in most instances, visas. It is the
passenger’s responsibility to have a valid passport and
the necessary visas for the countries being visited.
Islands In The Sun accepts no responsibility if you do not have
the correct documentation for your vacation.
11. WHAT IS NOT INCLUDED. Items of a personal
nature such as laundry, drinks, telephone and fax charges,
visa and passport fees, vaccinations, meals not specified,
porterage, gratuities (unless specified) and departure taxes.
12. ALTERATIONS TO TRAVEL ARRANGEMENTS. a) Every effort will
be made to provide arrangements as described, booked and invoiced.
Islands In The Sun reserves the right to alter or cancel travel
arrangements at any time. Islands In The Sun will then provide, wherever
possible, similar travel arrangements. Where travel arrangements of a
lower standard only
are available, Islands In The Sun will refund the difference between the
price of arrangements booked and the actual
arrangements provided. If the arrangements provided are of higher
standard, there will be an extra charge
to you. b) In the case of a supplier failing to provide travel
arrangements as reserved, either shortly before
or on arrival, Islands In The Sun will make every effort to provide
alternative arrangements on the above basis, but shall
not otherwise be liable to compensate you where such failure on the part
of the supplier to provide travel
arrangements is beyond our control.
13. ACCOMMODATION. Twin Share/Double Occupancy accommodations are
based on two single
beds or one double bed as provided by the hotel. Hotels provide triple
accommodation generally with
a twin or double-bedded room and one rollaway bed at an additional
charge. Single room accommodations
must be booked by people wishing to travel alone. Special requests such
as non-smoking fl oors or
king-size beds cannot be guaranteed.
14. SPECIAL REQUIREMENTS. You or your travel agent are
responsible for advising Islands In The Sun in writing of any medical
conditions that may in any way affect your ability to undertake the
travel arrangements that you have purchased. In addition, you must
provide a letter from your doctor stating the nature of the medical
condition and certifying that you are physically
fi t to undertake the travel arrangements as purchased. You must request
in writing that Islands In The Sun arrange any
special requirements considered necessary. Without such written notice,
Islands In The Sun accepts no responsibility
for special requirements not provided.
15. RESPONSIBILITY. Islands In The Sun purchases transportation,
hotel accommodations, restaurant services, and other services from
various independent suppliers that are not subject to its control.
Islands In The Sun CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY
OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES that may occur due to (a) intentional, wrongful,
negligent, or arbitrary acts or
omissions on the part of a supplier, its employees and others not under
the direct control of Islands In The Sun, or (b)
defects or failures of any aircraft, vessel, automotive vehicle or other
equipment or instrumentality under the
control of independent suppliers. In addition, Islands In The Sun cannot
be liable for delays in departure or interruption of
your vacation arrangements caused by weather conditions, technical
problems of any aircraft, vessel, automotive
vehicle or other equipment or instrumentality, strikes, war, terrorist
activity, civil commotion, or any causes
beyond the control of Islands In The Sun. In no event will Islands In
The Sun be responsible for incidental, consequential
or special or incidental damage or loss suffered by any person. Islands
In The Sun’s maximum liability, for any reason
whatsoever, will be limited to the amount paid to Islands In The Sun for
its services. In issuing tickets and coupons for transportation of the
purchaser by any means, and making arrangements for hotel or other
accommodation, Islands In The Sun is not acting as principal but only as
agent for the companies, corporations or persons providing or offering
the means of transportation and accommodation. To the extent Islands In
The Sun shall not be acting as an agent, as stated above, it shall be
deemed to be acting as
an agent of the purchasers in arranging or booking transportation and
accommodation. Airlines and other
transportation providers (e.g., motor coach operators) are not liable
for any detention, delays, loss, damage,
sickness or injury, however or by whomever caused, during the time
passengers are not on board their planes
or conveyances. The contract of carriage used by such transportation
providers when issued shall constitute the
sole contract between the transportation providers and the purchaser of
these vacation arrangements.
16. TRAVEL INSURANCE. Islands In The Sun strongly recommends
Travel Insurance to provide coverage for
loss of deposit, cancellation fees, lost baggage, medical expenses and
other potential travel-related losses in certain
circumstances. Insurance must be purchased at the time of booking and
paid for with your deposit. The scope of
coverage is subject to the terms and conditions of the insurance policy.
Travel Guard Insurance is underwritten
by National Union Fire Insurance Company of Pittsburgh, PA, a
Pennsylvania Insurance Company (NAIC #19445),
currently authorized to transact business in all states and the District
of Columbia. The policy will contain
reductions, limitations, exclusions, and termination provisions. Not all
coverages are available in all states.
17. MAPS AND PHOTOGRAPHS. Maps shown are for general information
only and may not necessarily
reflect actual routings and services provided. Hotel photographs may not
necessarily reflect the standard
of any room purchased.
18. IMPORTANT NOTE. CST # 2001136-50 Registration as a seller of
travel does not constitute approval by the State of California. The
following and the conditions on our brochures are our conditions upon
which the contract between us, the seller of travel services, and the
passengers may be canceled. Upon cancellation of the transportation or
travel services,
where you, the customer, are not at fault and have not canceled in
violation of the terms and conditions, if any, of the contract for
transportation or travel services, all sums paid to Islands In The Sun
for services not received by you will be promptly refunded by Islands In
The Sun to you unless you otherwise advise Islands In The Sun in
writing. California law requires that the following statement be made
to customers located outside of California at the time of purchase:
“This transaction is not covered by the
California Travel Consumer Restitution Fund. You are not eligible to
file a claim against that Fund in the event
of Islands In The Sun’s default.” We are required under California law
to advise you of the following: For passengers located in California
only, in the event of Islands In The Sun’s default, you may be eligible
for a refund of up to US$15,000 from the California Travel Consumer
Restitution Fund. If you were located in California at the time of your
purchase, you have a right to make a claim against the fund for a refund
of any money paid to Islands In The Sun that is due because of Islands
In The Sun’s bankruptcy, insolvency, cessation of operations, or
material failure to provide the transportation or travel services sold.
The claim must be filed within six months after the completion date of
your travel. For a claim form and additional information, write to:
Travel Consumer Restitution Corporation P.O. Box 6001, Larkspur, CA
94977-6001.
19.
USTOA.
Stella Travel Services USA Inc., as an Active Member of the United
States Tour Operators Association (“USTOA”). Complete details of the
USTOA Travelers Assistance Program may be obtained by writing to 275
Madison Avenue, Suite 2014, New York, NY 10016, by email to
information@ustoa.com or by
visiting www.USTOA.com
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