Terms and Conditions

Please read carefully. Stella Travel Services USA Inc. doing business as Travel2 & Islands in the Sun, hereinafter referred to as “Islands In The Sun,” accepts reservations subject to these Booking Conditions:
 

1. PRICES. Prices are quoted in U.S. dollars. Qantas Vacations reserves the right to change prices, itineraries and routing without notice. All prices have been calculated based on tariffs and rates of exchange as of the date identified on each offer. US/Foreign Taxes and fuel surcharges, including September 11th Security Fee are included. Prices are current at time of posting. Airlines and hotels frequently change their prices as a result of fare increases and/or fuel surcharges. Please Call for Current Prices. PRICES MAY INCREASE BEFORE FULL PAYMENT FOR THOSE AND OTHER REASONS. AFTER FULL PAYMENT, PRICES ARE GUARANTEED EXCEPT ONLY DUE TO AN INCREASE IN GOVERNMENT IMPOSED TAXES OR FEES. BY PAYING YOUR DEPOSIT, YOU AFFIRMATIVELY AGREE TO THE POSSIBILITY OF SUCH INCREASES.

2. DEPOSITS. A minimum NON-REFUNDABLE deposit of US$300 per person is due and payable when reservations are initiated. Additional deposits are required for certain rail journeys, cruises, luxury lodges, exclusive island resort hotels, and select other products. Your travel agent will advise you of the required additional deposit at the time of making your reservation.


3. FINAL PAYMENT. Final payment must be received by Islands In The Sun at least 45 days prior to departure. For
reservations made less than 45 days prior to departure, full and final payment is due at the time of making the
reservation. Failure to make final payment when due will result in the reservation being automatically cancelled
and you will be responsible for the cancellation fees specified in Sections 5 and 7. Payment of any money
constitutes acceptance of all Terms and Conditions as described herein by the purchaser and passenger.


4. METHOD OF PAYMENT. Islands In The Sun accepts the following forms of payment: cash, check, money order, Visa, MasterCard, American Express and Discover cards. The authorization to use a credit
card indicates you or your client’s compliance with our booking terms and conditions.
 

5. AIRLINE TICKETING/CANCELLATION. If you cancel your reservation, it is your responsibility to pay any cancellation fees imposed by the airline of up to 100% of the airfare. Any deviation from the set itinerary may also affect the airfare, and you will be responsible for payment of any increase in the airfare should you change the set itinerary. After the air ticket is written, any change requiring ticket re-issuance (such as a change in airline dates, routing, stops, or change of name due to the name provided to Travelscene not being exactly the same as the name on the passport) willincur a US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare includes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee, Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and International landing and departure taxes.

6. AMENDMENTS TO CONFIRMED BOOKINGS.
After confirmation has been received there is a US$100 amendment fee each time an itinerary is revised. No
amendments will be made until a deposit is received. Amendments made after documents have been issued will
incur a US$150 fee to cover courier costs, communication costs and additional time to coordinate the changes.
 

7. CANCELLATION FEES. The following cancellation fees will apply on land arrangements based
on time before departure that Islands In The Sun receives actual notice of the cancellation:
 

45 days or more – Loss of full deposit
Between 44-21days – 20% of total price
Between 20-10days – 35% of total price
Between 9-1days – 60% of total price
Day of departure – 100% of total price
 

Separate cancellation policies/fees apply to select products such as (but not limited to) private touring,
yacht charters, cruises, luxury lodges, rail journeys and travel over special events and holiday periods. For
cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price.
We strongly recommend travel insurance to cover insurable risks.


8. DOCUMENT DISPATCH. Documents will be dispatched upon the following schedule, but only after the
booking is complete and full payment has been received.

Days prior to departure 45+ 44-21 20-10 9-1
Day of document dispatch 21 14 7 6-1


9. REFUNDS & UNUSED SERVICES. Travel arrangements cancelled, amended or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever, whether part of a package vacation or individual components, nor can components be substituted for alternative arrangements.
Unused services are not refundable.
 

10. PASSPORT/VISAS. All passengers require a valid passport and, in most instances, visas. It is the
passenger’s responsibility to have a valid passport and the necessary visas for the countries being visited.
Islands In The Sun accepts no responsibility if you do not have the correct documentation for your vacation.
 

11. WHAT IS NOT INCLUDED. Items of a personal nature such as laundry, drinks, telephone and fax charges,
visa and passport fees, vaccinations, meals not specified, porterage, gratuities (unless specified) and departure taxes.

12. ALTERATIONS TO TRAVEL ARRANGEMENTS. a) Every effort will be made to provide arrangements as described, booked and invoiced. Islands In The Sun reserves the right to alter or cancel travel arrangements at any time. Islands In The Sun will then provide, wherever possible, similar travel arrangements. Where travel arrangements of a lower standard only
are available, Islands In The Sun will refund the difference between the price of arrangements booked and the actual
arrangements provided. If the arrangements provided are of higher standard, there will be an extra charge
to you. b) In the case of a supplier failing to provide travel arrangements as reserved, either shortly before
or on arrival, Islands In The Sun will make every effort to provide alternative arrangements on the above basis, but shall
not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel
arrangements is beyond our control.


13. ACCOMMODATION. Twin Share/Double Occupancy accommodations are based on two single
beds or one double bed as provided by the hotel. Hotels provide triple accommodation generally with
a twin or double-bedded room and one rollaway bed at an additional charge. Single room accommodations
must be booked by people wishing to travel alone. Special requests such as non-smoking fl oors or
king-size beds cannot be guaranteed.


14. SPECIAL REQUIREMENTS. You or your travel agent are responsible for advising Islands In The Sun in writing of any medical conditions that may in any way affect your ability to undertake the travel arrangements that you have purchased. In addition, you must provide a letter from your doctor stating the nature of the medical condition and certifying that you are physically
fi t to undertake the travel arrangements as purchased. You must request in writing that Islands In The Sun arrange any
special requirements considered necessary. Without such written notice, Islands In The Sun accepts no responsibility
for special requirements not provided.


15. RESPONSIBILITY. Islands In The Sun purchases transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. Islands In The Sun CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or
omissions on the part of a supplier, its employees and others not under the direct control of Islands In The Sun, or (b)
defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the
control of independent suppliers. In addition, Islands In The Sun cannot be liable for delays in departure or interruption of
your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive
vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes
beyond the control of Islands In The Sun. In no event will Islands In The Sun be responsible for incidental, consequential
or special or incidental damage or loss suffered by any person. Islands In The Sun’s maximum liability, for any reason
whatsoever, will be limited to the amount paid to Islands In The Sun for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Islands In The Sun is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent Islands In The Sun shall not be acting as an agent, as stated above, it shall be deemed to be acting as
an agent of the purchasers in arranging or booking transportation and accommodation. Airlines and other
transportation providers (e.g., motor coach operators) are not liable for any detention, delays, loss, damage,
sickness or injury, however or by whomever caused, during the time passengers are not on board their planes
or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the
sole contract between the transportation providers and the purchaser of these vacation arrangements.


16. TRAVEL INSURANCE. Islands In The Sun strongly recommends Travel Insurance to provide coverage for
loss of deposit, cancellation fees, lost baggage, medical expenses and other potential travel-related losses in certain
circumstances. Insurance must be purchased at the time of booking and paid for with your deposit. The scope of
coverage is subject to the terms and conditions of the insurance policy. Travel Guard Insurance is underwritten
by National Union Fire Insurance Company of Pittsburgh, PA, a Pennsylvania Insurance Company (NAIC #19445),
currently authorized to transact business in all states and the District of Columbia. The policy will contain
reductions, limitations, exclusions, and termination provisions. Not all coverages are available in all states.


17. MAPS AND PHOTOGRAPHS. Maps shown are for general information only and may not necessarily
reflect actual routings and services provided. Hotel photographs may not necessarily reflect the standard
of any room purchased.


18. IMPORTANT NOTE. CST # 2001136-50 Registration as a seller of travel does not constitute approval by the State of California. The following and the conditions on our brochures are our conditions upon which the contract between us, the seller of travel services, and the passengers may be canceled. Upon cancellation of the transportation or travel services,
where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to Islands In The Sun for services not received by you will be promptly refunded by Islands In The Sun to you unless you otherwise advise Islands In The Sun in writing. California law requires that the following statement be made
to customers located outside of California at the time of purchase: “This transaction is not covered by the
California Travel Consumer Restitution Fund. You are not eligible to file a claim against that Fund in the event
of Islands In The Sun’s default.” We are required under California law to advise you of the following: For passengers located in California only, in the event of Islands In The Sun’s default, you may be eligible for a refund of up to US$15,000 from the California Travel Consumer Restitution Fund. If you were located in California at the time of your purchase, you have a right to make a claim against the fund for a refund of any money paid to Islands In The Sun that is due because of Islands In The Sun’s bankruptcy, insolvency, cessation of operations, or material failure to provide the transportation or travel services sold. The claim must be filed within six months after the completion date of your travel. For a claim form and additional information, write to: Travel Consumer Restitution Corporation P.O. Box 6001, Larkspur, CA 94977-6001.


19. USTOA. Stella Travel Services USA Inc., as an Active Member of the United States Tour Operators Association (“USTOA”). Complete details of the USTOA Travelers Assistance Program may be obtained by writing to 275 Madison Avenue, Suite 2014, New York, NY 10016, by email to information@ustoa.com or by visiting www.USTOA.com

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